Fastag: If wrong toll or toll is more cut from your fastag account, complain immediately. You will get its refund immediately. The government has implemented strict rules to make Fastag transparent and fair. The National Highway Authority (NHAI) has taken a tough step on cases of wrong deduction from Fastag Wallet. According to the report, the Indian Highway Management Company Limited (IHMCL) has fined toll operators in such 250 cases. Following this strictness, cases of incorrect deduction have fallen by 70%.
There are about 30 crore transactions every month through Fastag in India, but despite this, IHMCL receives about 50 actual complaints on a monthly basis.
What is wrong fastag cut?
The incorrect toll cut through the fastag occurs when the train owner’s fastag account is incorrectly deducted. There are many reasons for this happening. Are:
Identification of wrong car – The system accidentally charges a vehicle that did not pass through the toll plaza.
Double deduction – For the same journey, the car is charged twice.
Wrong toll charge – Excess fees are charged from the route or category fixed by the car.
Cut without crossing toll – The car does not pass through the toll plaza, yet the money is deducted.
These mistakes are usually caused by the wrong entry of toll operators, failure of the system or technical flaws. Customers who have been cut off from fastag, they can lodge a complaint in IHMCL. It can be refunded.
How to take refund of wrong cuts from Fastag?
If you are deducted wrong money from your fastag account, then you can complain here.
Call: Contact 1033 helpline number.
Email: Send mail to FalsedDuction@ihmCl.com.
After receiving the complaint, IHMCL investigates each case and if there is a verification of incorrect deduction, the customer is immediately issued a refund. Apart from this, a fine of Rs 1 lakh is also imposed on the toll operator who makes a mistake.
How to report when there is a mistake in Fastag?
If you see the wrong fastag cut, report it to your bank or Fastag Service Provider as soon as possible. To register a complaint, you have to give the information mentioned below.
Transaction ID
Date and time of deduction
Train number
For document support
This process can be completed by contacting the bank or Fastag provider’s website or customer care.
Causes of wrong fastag cuts
Wrong train number entry: Mistake in manual entry of toll operator.
Technical fault: Wrong or double cut due to the technical problem of toll plaza.
Wrong status of fastag: Disturbances from bad or incorrectly installed fastag.
Low balance in account: In case of low balance, the system failure and wrongly cut.
Many fastag on the same vehicle: If more than one fastag on the car is active, there may be double cuts.
7th Pay Commission: Dearness allowance will increase next week, salary will come in March