IRCTC: Indian Railway Catering and Tourism Corporation (IRCTC) has launched its new virtual assistant Askdisha 2.0 to further improve the facilities of passengers. It is an advanced AI-based chatbot that will now make tasks like ticket booking, refund status checks and canceling tickets easier and fast. It not only makes booking easy, but also relieves users from password mess and long processes. Now ticket booking, refund and cancellation will be able to do everything in just one chat or voice command.
The features of Askdisha 2.0
It helps you in every step of assistant booking, so that people with less experience in technology can easily book tickets.
Ticket booking with voice will now be easier. This service is available in English, Hindi, Hinglish and Gujarati languages.
Now you do not have to remember your IRCTC password, because safety booking can be done by logging through OTP.
Refund will be found soon – In case of cancellation of tickets or failure of transaction, the refund process is now faster than before.
It will be easy to save all the travelers. Which will make it even easier to book next time.
If the transaction fails, you can try it again within 15 minutes.
How to book tickets from Askdisha 2.0?
Open the IRCTC website or mobile app and go to the Ask Disha option.
Type Hello or Ticket Book to start a chat, or use a voice command.
Now you have to give information like station, date and class (eg sleeper, 3AC).
Assistant will show you information about the list, timing and seat of the train.
Choose the train and class of your choice.
Complete the booking by verification through OTP.
How to check refund status from Askdisha 2.0?
Open ask disha in the IRCTC website or app.
Type or speak refund status.
Choose Refund Type
Ticket cancellation
Fail transaction
Ticket Deposit Resipp (TDR)
Enter PNR number.
Askdisha will immediately show the state of refund.
How to cancel the ticket?
Open the IRCTC website or app and go to Ask Disha.
Type cancel ticket.
Log in by entering your mobile number.
The list of booked tickets will be seen – select what you want to cancel.
After confirming the ticket will be canceled and information will also be found through SMS.
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