The knock between restaurant owners and food aggregators is now moving towards a legal battle. The National Restaurant Association of India (NRAI) is accusing Zomato and Swiggi that they are also selling food from their branding by stealing the data of customers of the platform restaurant. Everything from burgers to Rajma rice and chickpeas Bhature delivered at your home in 10 minutes. This new bet of food business aggregators has made the restaurant owners sleep. ZOMATO has started selling food through Blinkit Bistro, while Swiggy SNACC has also entered this business. The Zepto Cafe is also delivering everything from your home snacks to miles in just 10 minutes. That too at a huge discount.
Earlier, the restaurant owner has been accusing the aggregator of taking more commissions. But now for the first time, the customer has been accused of stealing. It is alleged that these brands are selling food from third party kitchen and selling them at a low price. NRAI now decided to file a complaint of private labeling against Zomato Swiggy at the Competition Commission of India (CCI). The restaurant also alleges that these companies are using the data of customers of the restaurant for their business.
On the other hand, ZOMATO founder CEO Deepinder Goyal wrote to the restaurant owners that Bistro only performs fast delivery of snacks and drinks and does not compete with the restaurant. Bistro’s share in the market will be only 0.5 per cent, which is not a threat to the restaurant industry. The company has also denied the allegation of the restaurant’s customers using data.
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There have been disputes between restaurants and food aggregators earlier, but this time the matter is more serious because this time the food aggregators themselves are selling food and they are also with delivery in your house in 10 minutes.